Frequently asked questions
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- Because Tipjoy makes it easy for people to leave you money. Here's how:
- Each click of the 'tip this' button is a fixed price, so your fans don't have to think about how much they want to give - they just get used to giving wherever they see the button, without thinking twice.
- There's no checkout process, so the users aren't taken away from your site to complete the transaction, and they don't have to go through multiple steps to actually pay you. All those steps and new pages that many other donation sites have scare off many fans who would like to give you something as a sign of their appreciation, but don't want to bother with a complicated and annoying checkout.
- Your readers are more likely to thank you by giving you money directly than they are to click on an advertisement. Having Tipjoy on your site will be yet another way for you to earn money - it will make it easy for your fans to connect with you and thank you.
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- Because Tipjoy makes it easy and fun for you to support the stuff you love online. Here's how:
- There's no checkout process. Just click the tip button and that's it - you're done!
- Each click of the Tipjoy button is a small fixed price (10 cents is the default), so you don't have to think too much about whether or not to give money.
- Think about it - you're probably a big fan of one or two sites out there who really have made your life better, more fun, or taught you something. Now think about the guy on the other end, toiling away to make the stuff you love. Why not thank him by giving him some money - let them know you care!
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- The default value is 10 cents. You can change it to be 5 cents, 25 cents or 50 cents by going to your settings page.
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- The instructions are in our tutorial.
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- Go to our site search page and enter your website's URL or your email address. If anyone's left you money, follow the instructions to claim it.
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When deciding whether to email you or not, we are going to err on the side of contacting you less often, rather than more.
Currently, emails are sent if:
- you create an account and need to activate it or confirm your email address
- you modify your email address, we'll send you an email asking you to confirm the new address
- you request us to email you a reset password link
- someone has left money for you at your email address
- someone wants to share some content on Tipjoy with you
- have racked up a tip bill of $5.00 or more. This email will be sent once a month until the bill is paid or the account is closed.
As we expand functionality, it may be appropriate for us to send you additional emails. We will only send you emails if we believe you will really want them.
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- If they are a Tipjoy user, the money is automatically transferred into their account as soon as you pay your bill. If they are not a Tipjoy user, we keep track of all the money they've earned (by associating it with the URL/email address submitted), and once it reaches a certain amount, we will contact them and help them get signed up with Tipjoy so that they can claim their earnings.
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- We will contact the earners on a periodic basis (not so often as to become annoying, but every so often as a reminder) to let them know there's money waiting for them, and help them get signed up with Tipjoy. However, we cannot guarantee that a person you give money to will sign up for Tipjoy and claim the money that's been left to them. Since money given is not refundable, as long as the money remains 'unclaimed' it will remain with us indefinitely. We encourage you to try and convince the people you've tipped to sign up with Tipjoy to claim their money.
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If you have not yet paid your bill, you can change your mind about stuff you've given to. Go to your transaction history and then click the 'cancel unpaid items' link. Once you've paid, the money is non-refundable.
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- The exact algorithm is median tip value times number of paid tips divided by age in hours + 1. In other words, content is ranked by dividing the total amount it has been paid by how old it is. This way, heavily tipped items which haven't been tipped for a while don't clog up the top tips page. It is important to note that although the total dollar amount shown next to each item contains both paid and unpaid tips, the rank is only affected by the amount of tips that have been paid. Therefore it is possible to see an item with a higher dollar value below one which has a smaller dollar value, if the one with the smaller dollar value has been entirely paid while the other one has not. Content that has only received unpaid tips is ranked chronologically after all the paid content.
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- We currently accept PayPal. We designed Tipjoy so that it could be payment processor agnostic, and in the future we will accept other forms of payment.
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- There are a few benefits to having extra money in your Tipjoy account:
- No email reminders to pay your bill.
- Money you've given will automatically count towards the content's rank on our 'popular' page.
- The more you put in, the smaller the overhead you're passing along to the people your're giving money to. For more info on how the money moves, see the diagram above.
- The people you leave money for will love you.
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- Tipjoy charges a 3% transaction fee when users spend their earnings.
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- We want it to be simple to pay, earn and give money. Therefore no matter how much you buy, your account will reflect that full amount. And when you earn money, we'll show you the total amount you've earned. However, there is overhead to putting money into a Tipjoy account - credit card processing fees, mailing fees, 3rd party payment processing fees, etc. So, although you see the full amount in your account, each transaction is actually worth a very slight bit less. When you go to spend your earnings, the amount available to use reflects these overhead fees, plus the 3% Tipjoy transaction fee. All in all, you'll be able to actually use about 94% of the total amount you see in your balance.
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Your balance is how much money is in your Tipjoy account. Whenever someone pays the money they've left you, this money is added into your Tipjoy account. Each time you give money, your default amount (which can be changed in settings) is withdrawn from your Tipjoy account. Anyone can go into the negative -- users are allowed to pledge to give first and pay later. If someone with a negative balance leaves you money, we'll still track that that earning in the 'You're earning money' sections of the site - however, that money will not appear in your Tipjoy account until the giver puts cash into their Tipjoy account.
So, it is possible that although you are seeing money come into your account, you still may have a negative balance. There are two possible explanations for this: either people who have left you money you have not paid yet, or you've given more money than you've earned.
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There are legal implications to allowing this transaction which we are currently working through. We expect that you will be able to withdraw cash very soon.
In the meantime, if you have a minimum of $5 in your account after removal of applicable fees, then you can do the following with your earnings:
- Donate to any official charity you'd like
- Purchase an Amazon gift card
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